Return & Refund Policy
Last updated: July 28, 2026
Return Window
We accept returns within 30 days of delivery. Items must be returned in their original condition and packaging.
Non-Returnable Items
Custom-configured and special order items are non-returnable unless defective.
How to Initiate a Return
Contact us at info@bmo-concepts.com with your order number, the item you wish to return, and the reason for return. We will issue a Return Merchandise Authorization (RMA) number within 1-2 business days. No returns will be accepted without prior authorization.
Refunds
Once we receive and inspect your return, we will process your refund to the original payment method within 10 business days. If you prefer store credit instead, let us know and we will issue it immediately upon return approval.
Restocking Fee
A 15% restocking fee applies to non-defective returns. No restocking fee is charged for defective items or our errors.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or we shipped the wrong item, in which case we will provide a prepaid return label.
Damaged or Incorrect Shipments
If your order arrives damaged or with incorrect items, notify us within 5 days of delivery. We will arrange a replacement or refund at no additional cost. Please retain all original packaging for inspection.
Exchanges
If you prefer an exchange, please indicate this when contacting us. Exchanges are processed once the original item is received.
Questions?
Contact us at info@bmo-concepts.com or through our website. BMO Concepts is owned and operated by Big Mike’s Outpost LLC — 218 E. Kingsbury St., TX 78155.